Welcome to Tavara. These Terms of Service ("Terms") govern your use of the Tavara website and application (the "Service"), operated by Tavara ("we," "us," "our"). By creating an account or using the Service, you agree to these Terms.
1. Eligibility
You must be at least 13 years old to use Tavara. If you are between 13 and 18, you confirm that you have a parent or guardian's permission to use the Service. If you are under 13, you may not use Tavara.
2. What Tavara Is
Tavara provides AI-simulated practice conversations (interviews, negotiations, debate, and similar scenarios) along with automated feedback on your performance. The AI personas, scoring, and feedback are generated by third-party AI models and are provided for practice and educational purposes only. They are not professional coaching, psychological, career, legal, or admissions advice, and Tavara does not guarantee any real-world outcome (e.g. getting a job, winning a negotiation, admission to a school) as a result of using the Service.
3. Accounts
You're responsible for maintaining the security of your account and for all activity under it. Provide accurate information when creating an account, and let us know if you believe your account has been compromised.
4. Subscriptions & Payments
Tavara offers a free tier and paid tiers (Starter, Pro, and a one-time Cram Pass), billed via Stripe.
Paid subscriptions renew automatically each billing period unless cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then.
The Cram Pass is a one-time purchase valid for 14 days from purchase and is not a recurring subscription.
Refunds are considered on a case-by-case basis. Contact us at support@tavara.co if you believe you're owed one. We do not guarantee refunds for partial use of a billing period.
Usage limits (minutes per plan, maximum session length, and Daily Drill frequency) vary by plan as described on the pricing page and are enforced as part of the Service.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose
- Attempt to circumvent usage limits, rate limits, or access controls
- Attempt to extract, reverse-engineer, or misuse the underlying AI systems, prompts, or scoring logic
- Use the Service to generate content that is abusive, harassing, or intended to harm others
- Share your account credentials or resell access to the Service
We reserve the right to suspend or terminate accounts that violate these Terms.
6. Your Content
You retain ownership of anything you say or submit during a session (your "User Content"). By using the Service, you grant us a limited license to process, store, and transmit your User Content as necessary to operate the Service, including sending transcripts to third-party AI providers to generate feedback and scores, as described in our Privacy Policy.
7. Disclaimers
The Service is provided "as is" without warranties of any kind. AI-generated feedback, scores, and personas may be inaccurate, incomplete, or unhelpful at times. We do not warrant that the Service will be uninterrupted, error-free, or secure at all times.
8. Limitation of Liability
To the maximum extent permitted by law, Tavara is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months preceding the claim.
9. Changes to the Service or Terms
We may update these Terms or modify the Service (including pricing, features, and usage limits) over time. We'll make reasonable efforts to notify users of material changes. Continued use of the Service after changes take effect means you accept the updated Terms.
10. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms.
11. Contact
Questions about these Terms? Contact us at support@tavara.co.